When the ADSL/DSL light is flashing amber or switched off, you won’t be able to connect. If you experience this, please run through the checklist below.
• Check if the phone line has a dial tone and if it’s working
• Check if the cables for the router and computer are connected correctly
• Remove any other devices from the phone line, e.g. fax, Digital box, etc.
• Change the micro filter which is the white square box between the BT phone socket and ADSL router. This is sometimes referred to as a 'splitter'