When you order an internet connection with Claranet SOHO or an upgrade to your existing service you will be offered a pre-configured router from us which will be pre-configured with your username and password settings to get you connected to the internet. If you prefer to use your own router this is also possible as long as it is compatible with the service you have.
If you are moving to a ADSL/ADSL2+ service you will need to use a Router that can connect using the PPPoA protocol.
If you are moving to a FTTC/FTTP service and you have a separate modem that the router will connect to then you will need to use a Router that can connect using the PPPoE protocol.
If you are moving to a FTTC/FTTP service and are not going to be using the separate modem that is provided as part of the installation then you will need to use a VDSL modem router that can connect using the PPPoE protocol.
When you are ordering your new service/upgrade you can discuss all possible options further with our account managers to determine which is the most suitable option for your needs.