Service Announcements

Dear Claranet Customers,

If an error is appearing for your FreeUK email for verification you may need to navigate to the Server settings on your device and make sure your password is saved correctly. We also suggest checking the server settings match the following.

Incoming server: (Port 110 SSL Off, 995 SSL On)
Outgoing server: (Port 587 SSL Off, 465 SSL On)

Dear Customer,

After careful consideration, from the Monday 02 Sep 19 there will be a change to the Claranet SOHO Support telephone operating hours. The support team telephone line, 0800 640 8010, will be manned the from 9am to 5.30pm, 5 days a week, Monday to Friday.

Outside of these hours you can contact support via:
• Email:
• Website:

Service Status

Service is currently good

Claranet SOHO currently have no service updates. Please call if you are experiencing a problem.

Still can't find what you're looking for?


Give us a call on 0800 640 8010

9am - 5.30pm: Monday to Friday