Router Setup

To set up your router simply connect the router to a power source and the master socket. Once this has been done the broadband light should come on.

Your router has been pre-configured and may take up to 30 minutes to establish an Internet connection. Once a connection has been established the light labelled Internet will turn on.

If your router has taken longer than 30 minutes to connect to the internet, please call our technical support team on 0800 640 8010 or email between 9am and 8pm Monday to Friday and 9am to 6pm Saturday and Sunday.

You can connect your PC/Laptop wirelessly using the details supplied in your welcome letter.

Search for the network amongst the list of available wireless networks and click on it to connect. You should then be prompted for the wireless key. Once the key is entered, your device will take a few seconds to connect to the network.

You can also connect your PC/Laptop to the router using a LAN cable. These can be found at electrical stores and online. Once you have a LAN cable, simply plug one end into the LAN1 socket on the router and plug the other end into your PC/Laptop.

Still can't find what you're looking for?


Give us a call on 0800 640 8010

9am - 5:30pm: Monday to Friday