Invoices can be viewed via your online portal. Please note, this only applies to @clara.co.uk and @dircon.co.uk accounts.

Log into the control panel here.

You can view invoices by selecting VAT invoices. Your invoices will be listed in the below screen for you to view/print.

We've used a test account so there are no invoices to show.

You can amend your billing information and contact details by selecting the fields which you need to update with the tick box and making the necessary changes.

Please note, if you have a FreeUK account you can’t update address or contact details online and will need to contact our Accounts Department.

Any other accounts will accept changes to address and contact details online via the control panel.

Mork: Log into the control panel, select Contact Information and tick the fields you wish to update then make any necessary changes.

Concord: Log into the control panel and select Edit Profile. You can then update all of the contact information on this screen.

Log into the control panel here.

When this page is displayed, select View Invoices.

All invoices are listed and can be viewed individually.

FreeUK accounts need to access: https://admin.freeuk.com/login.

Any domains hosted with Claranet SOHO will use: https://admin.clarahost.co.uk/login.

All other accounts can be managed here: https://customer.clara.net.

If you're unsure which customer portal you should be using, please contact our accounts team on 0800 640 8010 and press option 5 or email accounts@clara.net.

You should ensure that all of your PC’s/MAC’s have a fully up-to-date Security Suite installed with the latest updates. A good security suite should comprise of Anti Virus, Anti Spyware and Anti Malware facilities.

A common misconception is that Mac’s are immune to Viruses. This is NOT the case and they are vulnerable to being targeted. There is a wide variety of security software available for Mac’s as well as PC’s.

You can also secure your mobile phones and tablets and it is recommended to protect all devices.

Most public hotspots don’t use encryption, so assume that anyone can see your internet traffic.

Here’s our top tips on securing your notebook:

• Make sure it's a legitimate hotspot; there have been examples of people setting up pirate routers with the same name as a legitimate one. These routers can be used to capture personal data, so check the name of the wireless network before you connect.

Most places will have the network name written somewhere. If you can’t see it, ask someone.

The firewall built into your router is designed to prevent hackers getting access to your computer from the internet. However, the firewall does not prevent people in range of your Wi-Fi signal from getting on your network or seeing your Wi-Fi traffic.

Encrypting your wireless network is the first step to securing your connection. Most third party routers will be delivered with encryption turned off, which will leave your network exposed if you don’t enable it.

When enabling your router’s encryption, make sure to use the strongest form that your network supports. Routers supplied by Claranet SOHO come with wireless encryption turned on.

To change your password for a Dircon, Via or Freeuk email, contact our support team.

A password change can take up to 15 minutes to become active. To reset your password for your broadband or any @clara.co.uk/@clara.net email account, login to https://customer.clara.net.

Your username is the first part of your email address (anything before the @clara.co.uk).