How to upgrade my Office 365 for business to Office 2016?

Office 2016 was released on 22nd September 2015 and provides the latest software and security features for businesses.

The release of Office 2016 means that Office 365 users can now update their version of Office which was installed as part of their Office 365 for business subscription. However, this is not necessary for users who have purchased Office 365 after 22nd September 2015 because Office 2016 will have automatically been installed.

Configuring Secure IMAP

Most mail applications will use the following settings.

Account Name: Hosted Platform
Email Address:
Incoming User Name:
Incoming Server Name:
Incoming Server Type: SSL
Incoming Server Type: IMAP
Port: 993
Outgoing User Name:
Outgoing SMTP:
Port: 587
Outgoing SMTP Server Connection Type: TLS

What Router can I use on my Connection?

When you order an internet connection with Claranet SOHO or an upgrade to your existing service you will be offered a pre-configured router from us which will be pre-configured with your username and password settings to get you connected to the internet. If you prefer to use your own router this is also possible as long as it is compatible with the service you have.

If you are moving to a ADSL/ADSL2+ service you will need to use a Router that can connect using the PPPoA protocol.

How to configure Web Filtering

URL Filtering

If you want to check over your web filtering rules you can do this all through the Symantec Portal. Under the services tab, select the option for Web Security and URL filtering.

If you are unsure of what sort of category a website will be classed as (for example social media or news websites), use URL categorisation which will tell you exactly what the Symantec portal categorises that website as.

URL filtering

Claranet SOHO contact and payment details

If you pay for your services via BACS tranfer, our details are below:

Claranet Ltd

Account number - 20529112

Sort code - 50-00-00

Our Accounts Department is available Monday to Friday between 9am and 5:30pm.

T: 0800 640 8010 (select option 5 for billing)


Please note, we will need to go through some security checks before discussing your account via both email and phone to protect your account against fraudulent activity.

How will I be billed?

For accounts that are billed monthly, payments will be taken on the same day each month via the payment method you’ve selected.

Accounts which are billed annually will receive an email one month before the renewal date. These reminders will be emailed to the contact email address provided so it’s important to check you’re contact details are up to date.


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Service Status

Service is currently good

Claranet SOHO currently have no service updates. Please call if you are experiencing a problem.

Still can't find what you're looking for?


Give us a call on 0800 640 8010

9am - 5.30pm: Monday to Friday