Setup

How to configure Web Filtering

URL Filtering

If you want to check over your web filtering rules you can do this all through the Symantec Portal. Under the services tab, select the option for Web Security and URL filtering.

If you are unsure of what sort of category a website will be classed as (for example social media or news websites), use URL categorisation which will tell you exactly what the Symantec portal categorises that website as.

URL filtering

Claranet SOHO contact and payment details

If you pay for your services via BACS tranfer, our details are below:

Claranet Ltd

Account number - 20529112

Sort code - 50-00-00

Our Accounts Department is available Monday to Friday between 9am and 5:30pm.

T: 0800 640 8010 (select option 5 for billing)

E: accounts@clara.net

Please note, we will need to go through some security checks before discussing your account via both email and phone to protect your account against fraudulent activity.

How will I be billed?

For accounts that are billed monthly, payments will be taken on the same day each month via the payment method you’ve selected.

Accounts which are billed annually will receive an email one month before the renewal date. These reminders will be emailed to the contact email address provided so it’s important to check you’re contact details are up to date.

Password Security

Claranet SOHO believe that it is important to help our customers to be secure whilst online. For this reason, we have introduced strict criteria around the format of passwords in order to prevent your account being compromised by trojans or viruses.

When setting a new password, you must use a minimum of 6 characters and incorporate a mixture of letters, numbers and symbols. You will also not be able to use any of the following:

Transferring CentralNic domains to Claranet .uk.com, .gb.net, eu.com, etc

There are two ways we can transfer these types of domains to our control. The current hosts can push the domain to us by assigning the domain to our CentralNic billing handle which is I1312.

Alternatively, we can request the transfer to our CentralNic account. In which case, CentralNic will email the current billing contact, asking them to approve the transfer to our account. If done correctly, this should take 2-3 working days.

If you require any further information regarding domain transfers, please contact our support team.

Transferring a .com, .net, .org, .biz and .info domain to Claranet SOHO

Once registered, these domains are known to be "locked", which means that the domain cannot be moved to another provider. Ask the current hosts to unlock the domain and retrieve the authorisation code, but only if the domain has been assigned one. We will need this code in order to initiate a transfer request with our registrar, MelbourneIT.

Once we have initiated a transfer request, MelbourneIT will email the admin contact of the domain asking for approval of the transfer. Please make sure that the admin contact on your domain is a current, valid email address.

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Give us a call on 0800 640 8010

9am - 8pm: Monday to Friday
9am - 6pm: Saturday to Sunday