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We want to enable you to do as much as possible online, quickly efficiently and painlessly. Yet we also want you to be able to call us when you need to, and speak to expert help straight away.

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Web hosting

This Page is Unavailable

If you are the owner of this website then please read the following information.

The reason why your website is unavailable.

Historically, Claranet provided webspace for customers to use as an additional free service as part of their Dial-up or Broadband connections. According to our records, the Dial-up or Broadband service that this webspace was associated to has now been cancelled and the website is currently offline as a result.

If you wish to retain your website this is what you need to do.

FTP clients - Filezilla

If you have webspace on one of our hosting platforms you can use an FTP Client transfer files from or to your computer.

Clarahost Common Issues - Configuration & Content

  • I have another domain name. How do I point it to my Claranet website?
  • How can I see if people are visiting my website?
  • Can people contact me through my webpage?
  • How can people find my website?
  • How do I make my own custom 404 (page not found) pages? How can I block certain countries from viewing my website? How can I stop people from linking directly to images and files on my website?
  • Can I put streaming content on my website?
  • Where is your Perl located? Where is your sendmail located?
  • Do you have (x) module installed on your server?
  • Why is my script not working?

Using Your Clarahost Account - Quick Start guide

For Clarahost web hosting packages

This page will help you to start using your Clarahost package quickly and easily. Throughout this guide, please replace "yourdomain.com" with the domain you have registered.

Registering And Transferring A Domain

If you currently own a domain that is hosted with another company and you wish to move to Claranet, you will need to transfer your domain to us.

HTML Tutorial

To create a simple webpage you need to understand basic HTML.

Clarahost Common Issues - Uploading

For Clarahost web hosting packages

This article covers FAQ's for transferring files to the Clarahost web server, which your domain name is associated with.

  • How do I upload files to my web space?
  • Where do I store files?
  • Why is my webpage not displaying?
  • Why can I not login to my web space?

Clarahost Common Issues - Domain Management Suite

For Clarahost web hosting packages - Domain Management Suite FAQ

  • How do I know how much web space I have used?
  • What is a sub-domain?
  • How can I get a receipt for my domain payment?
  • What happens if I go over my bandwidth allowance?
  • How do I make DNS changes?

How Can I make A DNS change?

This article discusses how Account Holders can set about changing a DNS record. DNS changes apply to zone files that Clara hold for you, for example for your domain name.

We'd need to be the Authoritative Name Servers for the changes to take effect. If the Name Servers for your domain are not with us, you will need to contact whoever governs the NS your domain has...

FTP Requirements

FTP (File Transfer Protocol) is a simple and efficient way to transfer files to and from web / ftp space via an Internet connection.

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If none of the above can help you then get in touch with support

Support Contact Details

Hours: 09:00 - 20:00, Mon to Fri, 09:00-18:00 Sat & Sun
Tel: 0845 234 0711
Fax: 0845 245 0674
Email: support@claranetsoho.co.uk

Service Announcements

  • Pop Server
    6 weeks 1 day ago
  • Major Service Outage in the GLASGOW area
    6 weeks 1 day ago
  • Discontinuation of the iPass Global Roaming Service
    6 weeks 2 days ago
  • Outage in the ABERDEEN area
    7 weeks 6 hours ago

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Most Popular Support Topics

  • This Page is Unavailable
  • A Guide to Clara Webmail and Message Filtering
  • Common Issues - Clarahost Email
  • Clarahost Common Issues - Domain Management Suite
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