The telephones which Claranet SOHO provide as part of their Hosted Voice solutions are purchased with a 12 month warranty, so if your telephone has a fault within the initial 12 months, you can contact our support team who will arrange for it to be replaced.
However, if the telephone develops a fault outside of the initial 12 months, you would need to purchase a replacement unit from Claranet SOHO.
To connect to your dedicated server you need to confirm the IP Address of your server and also your root password. To get this information login to your control panel at https://admin.clarahost.co.uk. Once logged in click on your server on the left hand side of the screen and your root password this is under the “Overview” section and the server IP Address is listed under the “IP Addresses” section.