We actively Monitor EFM and Leased Line connections 24/7. If we notice that your connection is being intermittent or dropping, we will contact your "on site" contact to do some initial testing on the Hardware so that you can continue to receive the service we promise to you.

If the initial testing is not successful, we will run further diagnostics on the service. However, if we notice that there is an issue then we will aim to rectify the problem within our SLA for your specific service.