To change your broadband password you can login to the customer portal at https://customer.clara.net, once logged in on the left hand menu there is an option for “Password Change”.

Please remember if you change your Broadband password, you will also need to login to your router and update the password that the router uses to connect to the new password that you have set, if you do not do this, next time the router drops the internet connection it will not be able to reconnect as it will still be configured with the old password.

Claranet SOHO believe that it is important to help our customers to be secure whilst online. For this reason, we have introduced strict criteria around the format of passwords in order to prevent your account being compromised by trojans or viruses.

When setting a new password, you must use a minimum of 6 characters and incorporate a mixture of letters, numbers and symbols. You will also not be able to use any of the following:

To change your password for a Dircon, Via or Freeuk email, contact our support team.

A password change can take up to 15 minutes to become active. To reset your password for your broadband or any @clara.co.uk/@clara.net email account, login to https://customer.clara.net.

Your username is the first part of your email address (anything before the @clara.co.uk).