When setting up an email client to collect mail using POP, it is important that the mail server hostname is not set to your own domain name (for example mail.yourdomain.co.uk or pop.yourdomain.co.uk).
Customer domain names are not POP servers and will not accept POP connections.
You must use the Claranet POP server hostname:
pop.clara.net
Using your own domain name as the POP server will result in failed connections or authentication errors, even if email delivery itself is working correctly.
Our recommended settings are:
POP server: pop.clara.net
Port: 995
Security: SSL/TLS
Please ensure your email client is configured exactly as above
If you are unsure which settings to use, or if problems continue after correcting the server name, please contact support for assistance