Claranet Soho - Email

Setting up Email on Windows 10 Mail (IMAP Mailbox)

robert.magee — Wed, 21 Mar 2018 11:37:03 +0000

Setup

1. Click the settings Icon in the bottom left hand corner of the mail client.

2. Click Manage accounts

3. Click Add Account

4. Click Advanced Setup

5. Click Internet Email

6. Next fill out the following information with the appropriate information.
In Email Address Enter your full email address.
In Username enter your full email address a second time.
In Password enter your accounts password.

7. In Account name put the first part of your email address (Everything before the @ Symbol)
In Send messages using your name enter whatever you would like your name to appear as on emails.
For the incoming server settings enter imap.clara.net
For the Account type ensure that it is displayed as a IMAP4

8. Ensure the Outgoing server (SMTP) is set to relay.clara.net
Make sure that Outgoing server requires authentication is ticked.
Ensure that Use the same username and password for sending emails is ticked.
Ensure that Require SLL is unticked for both incoming and outgoing emails.

9. Click Sign In

10. Now your account should be completely set up. If your emails aren’t showing up straight away click the sync button at the top of your inbox to resync your mailbox to our server.

Setting up Email on Windows 10 Mail (POP Mailbox)

robert.magee — Wed, 21 Mar 2018 11:19:14 +0000

Setup

1. Click the settings Icon in the bottom left hand corner of the mail client.

2. Click Manage accounts

3. Click Add Account

4. Click Advanced Setup

5. Click Internet Email

7. In Account name put the first part of your email address (Everything before the @ Symbol)
In Send messages using your name enter whatever you would like your name to appear as on emails. Eg Joe Bloggs
For the incoming server settings enter pop.clara.net
For the Account type ensure that it is displayed as a POP3.

8. Ensure the outgoing server (SMTP) is set to relay.clara.net
Tick outgoing server requires authentication.
Tick Use the same username and password for sending emails
Ensure there is no ticks in Require SLL is disabled for both incoming and outgoing emails.

9. Click Sign In

10. Now your account should be completely set up. If your emails aren’t showing up straight away click the sync button at the top of your inbox to resync your mailbox to our server.

Setting up your mailbox through POP and IMAP

administrator — Tue, 20 Mar 2018 13:28:58 +0000

Setup

If you have a Clarahost hosting package that you also use for your email services, you have the option to setup the mailboxes on your email clients using either POP or IMAP protocols.

Connecting your mailbox through POP

If you would like to connect to the mailboxes using POP you will need to use the following server settings:

Incoming Mail Server:	pop.clara.net
Incoming Port:	110, SSL Off 995, SSL On
Outgoing Mail Server:	relay.clara.net
Outgoing Port:	25, SSL Off 2525, SSL Off 587, SSL Off 465, SSL On

Connecting your mailbox through IMAP

If you would like to connect to the mailboxes using IMAP you will need to use the following server settings:

Incoming Mail Server:	imap.clara.net
Incoming Port:	143, SSL Off 993, SSL On
Outgoing Mail Server:	relay.clara.net
Outgoing Port:	25, SSL Off 2525, SSL Off 587, SSL Off 465, SSL On

Setting up your email on iPhone or iPad (IMAP Mailbox)

robert.magee — Tue, 20 Mar 2018 11:33:17 +0000

Setup

1. Tap the Settings button from your iPhone / iPad home screen.

2. Next click on mail.

3. Select account

4. Select Add Account

5. Select Other.

6. Now fill in the information as shown below. Be sure to use your full email address and password. When finished, tap next.

7. Select IMAP and now fill in the server information as shown below. Note that your username and password will be the same as your full email address and password from before.

8. Click save and it will take you to the sync screen as shown below. Select the apps you wish to sync your mail to and click save in the top right-hand corner.

9. After you ave completed the above steps your email should now be setup correctly.

Webmail User Guide May 2017

Jack.Jones — Thu, 18 May 2017 09:31:06 +0000

Setup

Download the upgraded webmail system user manual

Download PDF

POP and IMAP: What's the difference?

administrator — Thu, 05 May 2016 14:35:06 +0000

Troubleshooting

One of the many questions our support team receive each week is about the difference between POP and IMAP and which they think is the better option. The two different types of mail protocols both have advantages and disadvantages. It just depends which email is suited more to you and your business.

Deciding which works better for your business can sometimes be an overwhelming choice to make if you’re not a technical expert. The points listed below should help you choose the right mail server for you and explain the main differences between the two.

POP

POP stands for post office protocol and is just the name for a type of email protocol. The email is stored on an email server and when your email program checks in; it downloads messages and then deletes them off the server. This type of email is the one that comes with the iPhone.

Features

•POP emails can be read whilst offline (only if they’ve been downloaded whilst connected to the internet). This can be beneficial if you are someone who is on the move and doesn’t always have a consistent internet connection.
•An option to leave a copy of the mail on a remote server
•An internet connection is only needed to send and receive emails
•Can consolidate multiple email accounts and servers into one inbox
Some of the advantages that POP offers are that once messages are downloaded they will load very quickly. It is widely supported by ISP’s and email providers and is supported by the majority of email programs. POP accounts only delete emails on one device and not on multiple devices which can frustrate some people.

IMAP

IMAP stands for internet message access protocol. The email is stored on a server and your device or computer just downloads as needed but still keeps the main copy on the server. This works best if you have multiple devices, phones, tablets and computers all communicating with one another.

Features

•Can synchronise emails on multiple devices
•Option to store mail locally
•Mail is stored on a remote server which means it can be accessible from different locations
One of the main advantages of IMAP is that when an email is deleted, this transposes across all devices (tablets, mobiles and desktops) and deletes the email there, once the mail program syncs up. Sent messages and drafts are also stored on the server so that you can stay up to date. IMAP requires the user to be more organised.

Here’s what Dave, from our support team has to say:

“IMAP allows you to actively create folders and delete any unwanted emails off the server to create more space for new emails. It also has the option to share sent items so you can keep track of who was mailed and when, regardless of device you are accessing.”

Can I use IMAP and POP for my email account?

administrator — Tue, 03 May 2016 14:16:46 +0000

Troubleshooting

If you have a ClaraHost hosting package with us you do have the ability to connect to your mailboxes via both POP and IMAP. By default, IMAP for your domain is disabled, if you want to enable this feature you will need to contact our support team. Once enabled, you can use the server imap.clara.net in your mail client with port 143 or with SSL on port 993.

If you have an email address ending in the following; @clara.co.uk, @dircon.co.uk or @freeuk.com, then unfortunately IMAP is not compatible with these services. POP would be the only feature compatible with these type of email addresses. IMAP is also not available on our legacy emails and hosting services but is available on all web hosting packages.

How to increase your mailbox size

administrator — Tue, 12 Apr 2016 14:07:11 +0000

Troubleshooting

If you are using one of our hosting packages below:

Basic
Enhanced
Business
E-Tailer

You are able to modify the mailbox sizes accordingly to your personal preference. You can increase/decrease the size of the mailbox as required up to a maximum size of 2000MB per mailbox from the allocated size limit you have for your package.

Please note: If you have a @clara.co.uk or @clara.net email address, then unfortunately the mailbox size cannot be changed.

To increase the size of one of the mailboxes you will need to firstly login to your hosting Control Panel by visiting https://admin.clarahost.co.uk. Once logged into the control panel you will need to click on the specific domain on the left hand side of the screen.

On the next screen firstly click the Email tab and then Email Usage sub option.

On the following screen you will see a list of the current mailboxes and their associated size to the right hand side. You will be able to increase the size of any particular mailbox up to 2000MB dependent on the total Available mail space.

To submit the changes made select the Update button.

At the top of the screen it will display how much mail space your package contains and also how much un-allocated mail space is available for you to allocate to mailboxes, if you need more Total mail space contact our Support Team for a quote.

Can I access my emails whilst abroad?

administrator — Tue, 12 Apr 2016 12:13:23 +0000

Troubleshooting

Yes, you can access your emails by using the webmail from any internet connection. Log in to your webmail from any internet web browser by visiting https://webmail.clara.net.

Please sign in with your details, full email address as the Username and the Password is your email password, then press Login.

Logging in to your webmail will give you the ability to send, receive and view emails within a web browser.

Please Note: Emails that have already been retrieved by your Mail Client will only remain in the webmail site if you have configured your Client to 'Leave a copy of messages on the server'. Otherwise, the mail will be removed from our servers as soon as it is retrieved by your mail client (E.g Outlook)

Setting up your email on an iPhone or iPad (POP Mailbox)

administrator — Tue, 12 Apr 2016 12:04:33 +0000

Setup

1. Tap the Settings button from your iPhone / iPad home screen.

2. Next click on mail.

3. Select Account

4. Select Add Account

5. Select Other.

6. Now fill in the information as shown below. Be sure to use your full email address and password. When finished, tap next.

7. Next select POP at the top of the page so it’s highlighted in blue.

8. Now fill in the server information as shown below. Note that your username and password will be the same as your full email and password from before.

If incorrect it will display a message saying username or password are incorrect, you will then need to retype the email address and password.

9. Click save/next and it will take you to the sync screen as shown below. Select the apps you wish to sync your mail to and click save in the top right-hand corner.

10. You should now have a fully working mailbox.