Claranet Soho - Worklife 365

Installing and configuring Outlook for Mac 2011 with WorkLife365

administrator — Thu, 07 Jul 2016 10:48:11 +0000

Worklife 365

Setup

Installing Outlook for Mac 2011

This guide presumes you have downloaded the latest version of Outlook for Mac 2011.

Outlook_for_Mac_2011_English.ISO can be downloaded from the Software section of the Documentation Downloads page in the control panel

Run Outlook_for_Mac_2011_English.ISO. The installer will then mount.
Double-click the Office Installer icon. Click Continue.
The Software License Agreement will be displayed. Click Continue.
You will be asked to agree to the Software License. Click Agree.

The installation type will be displayed (i.e. standard). Click Install.
You will be prompted for your name and password. Enter the username and password for your local computer account and press OK.

Note: you may have to close certain applications for the installation to complete.

Once the installation process has completed, click close.

Configuring Outlook for Mac & WorkLife 365 Email

Once you have successfully installed Outlook for Mac 2011 you can configure your WorkLife 365 Email account.

Launch Outlook for Mac 2011 clicking on the Outlook icon in the App Dock.
From with Outlook navigate to the tool bar and select: Tools > Accounts.
When prompted in the Accounts pane select Exchange Account.
You will then require your WorkLife 365 Email user information on hand to setup your account.

Note: Your user name can be found by logging into the WorkLife 365 control panel and clicking on Exchange. Now click on Mailboxes and then the name of the user. The Windows domain\username will be displayed here.

The following format should be used when entering your Exchange account information.

E-mail address: example@example.com
Method: User name and password
User name: SSP\username
Password:

Once all the account details have been entered, tick the Configure automatically.
Click Add Account. Outlook for Mac 2011 will then attempt to connect to the specified mailbox.
You will then be prompted to verify that you wish to access the information directly from the server. Tick Always use my response for this server and then click Allow.
If Outlook for Mac 2011 is unable to connect using the settings provided you will be prompted for further information. This is because you do not have an Auto discover record setup in DNS for your email domain. In the Server field enter: oa.email.star.co.uk.
Click on Add Account.
When the connection is successful, the icon next to the account name in the left hand column will turn green to indicate the connection to the WorkLife365 Email Exchange Platform has been made. You can then close the Accounts pane and return to the main Outlook window.

If this icon remains orange, then the connection cannot be made or the details entered were not correct. Check your network connection and make sure that the details entered are correct.

Recovering Deleted Items from Outlook 2007 and Outlook Web Access

administrator — Thu, 07 Jul 2016 09:34:59 +0000

Worklife 365

Troubleshooting

Within Outlook 2007 and OWA, there is a built-in function to allow the recovery of deleted items in the event that they were deleted accidentally. This document will describe how to recover these items, first when using the Outlook 2007 client, and then when using OWA.

Recovering deleted items from Outlook 2007

When you delete an item from your mailbox, it is automatically transferred to the Deleted Items folder. From here you can then choose to empty this folder. Alternatively, you can bypass the above step by selecting the item you want to delete, holding down the Shift key and then pressing Delete.

In both cases, you can recover items for a period up to 45 days from when they were deleted. After this time the items will not be recoverable. To recover the items, see the following steps:

To recover items, including the Deleted Items folder, select the folder from which the item was deleted, i.e. if you Shift + Delete an item from the Inbox folder, select the Inbox folder to recover it.
Click on Tools on the menu bar and select Recover Deleted Items:
The Recover Deleted Items window opens. At the top it shows which folder you are attempting to recover items from (in the below example, it is the Deleted Items folder). You can either Select All items , or you can select multiple specific ones. You can then choose either the Purge Selected Items icon which will permanently delete the selected items, or the Recover Selected Items icon.
If you select Purge Selected Items you will see the below warning, confirming the permanent delete:
If you select the Recover Selected Items icon, this will restore the items to the folder that they were deleted from originally, i.e. in the below example the item selected will be restored to the Deleted Items folder.
The Recover Deleted Items tool is available on any folder or sub-folder in your mailbox. It is not available on any shared mailboxes that appear in your Outlook client.

Recovering deleted items from Outlook Web Access 2007

Log in to OWA and select Options from the menu in the top right hand corner.
In the left hand pane, click on Deleted Items.
In the Recover Deleted Items section, you will see those items that can be recovered, and you have the option to either Recover to Deleted Items Folder or Permanently Delete the items you select.
Selecting Recover to Deleted Items Folder will move the selected items to the Deleted Items folder within your mailbox.

How to view and update Mailbox size limits

administrator — Fri, 10 Jun 2016 15:31:07 +0000

Worklife 365

Troubleshooting

Total disk space allocated to your organisation

The following steps show how you can view the amount of disk space that has been allocated to your organisation.

Log into the WorkLife365 control panel https://worklife365.claranetsoho.co.uk with admin credentials.
Click the Exchange tab and then the Storage Usage Report tab. This will show you the below summary page of your organisation’s resource allocation and usage. At the top you can see the total space assigned to your organisation for mailboxes and public folders. Click the Update Usage Info button to ensure the latest information is displayed.

Amend user’s mailbox size

Click the Mailboxes link in the Exchange section on the home page of the control panel. This will show you an overview of all current mailboxes in your organisation and their size, as well as showing the maximum mailbox size that has been set.

Click the Display name of the mailbox you wish to modify. Click the Limits tab.
Click the Edit button at the bottom of the page.
You can change the size at which the user will get a warning, and also the size at which they will no longer be able to send mails (they will however, still be able to receive them). There is a short description below each field explaining its usage.

You can also change the maximum mailbox size for each user. As mailbox space is assigned across your entire organisation, if you have reached the limit of your storage space, the administrator could decrease one user’s mailbox size in order to free up space that could then be allocated to another mailbox. The control panel will display the amount of mail storage space still available to you, below the Size limit field. The maximum mailbox size allowed by the control panel is also displayed here.

Recovering deleted items

administrator — Fri, 10 Jun 2016 15:10:43 +0000

Worklife 365

Troubleshooting

Recovering Deleted Items in Outlook 2010

In both cases, you can recover items for a period up to 45 days from when they were deleted. After this time the items will not be recoverable.

To recover the items, see the following steps:

To recover items, including the Deleted Items folder, select the folder from which the item was deleted, i.e. if you Shift + Delete an item from the Inbox folder, select the Inbox folder to recover it.
Click on Folder on the Ribbon bar and select Recover Deleted Items:

The Recover Deleted Items window opens. At the top it shows which folder you are attempting to recover items from (in the below example, it is the Deleted Items folder). You can either Select All items select all, or you can select multiple specific ones. You can then choose either the Purge selected items which will permanently delete the selected items, or the recover selected items.
If you select Purge Selected Items you will see the below warning, confirming the permanent delete.

If you select the Recover Selected Items icon, this will restore the items to the folder that they were deleted from originally, i.e. in the below example the item selected will be restored to the Deleted Items folder.

The Recover Deleted Items tool is available on any folder or subfolder in your mailbox. It is not available on any shared mailboxes that appear in your Outlook client.

Recovering Deleted Items in OWA

The ability to recover deleted items from OWA is also available, however only items that were emptied from the Deleted Items folder can be recovered. As with the full Outlook 2010 client, only items deleted within the last 45 days are recoverable.

In the left hand pane, click on Deleted Items.
In the Recover Deleted Items section, you will see those items that can be recovered, and you have the option to either Recover to Deleted Items Folder or Permanently Delete the items you select.

Selecting Recover to Deleted Items Folder will move the selected items to the Deleted Items folder within your mailbox.

How to view an additional mailbox in Outlook and OWA

administrator — Fri, 10 Jun 2016 13:49:06 +0000

Worklife 365

Setup

The following sections explain how you can view a mailbox to which you have been granted permissions within your Outlook client (2007, 2010 or 2013), or within Outlook Web Access (OWA).

Outlook 2007

Open Outlook, and click on Tools > Account Settings.

Click on the Change button.
Click on the More Settings button in the bottom right of the window.
Click the Advanced tab, then click the Add button.

In the Add mailbox field, type in the name of the mailbox you wish to open.
Outlook will then check your global address list for a match for what you have typed. If there is more than one matching entry, select the one that you want from the list and click on OK.
Click on OK, then close all other open windows to return to your Outlook view. The added mailbox will appear at the bottom of your list of folders in the left hand pane of Outlook.

Outlook 2010 & Outlook 2013

If your end users are using Outlook 2010 or 2013, any mailbox that they have been granted full access to will appear automatically in their client, at next login

Outlook Web Access

Log in to Outlook Web Access with your account details
Click on your username in the top right hand corner. If your organisation is on Exchange 2007 it will look as follows:

If your organisation is on Exchange 2010 then it will look as follows:

Type in the name of the mailbox that you wish to open, then click Open.
The mailbox will open in a new browser window.
Alternatively, you can open a mailbox (for which you have been granted permissions) directly in a browser window by using a URL in the following format: https://oa.email.star.co.uk/owa/username@demo.demoorg

How to access the Office Communicator service via web and mobile devices

administrator — Thu, 09 Jun 2016 13:46:53 +0000

Worklife 365

Setup

Communicator Web Access (CWA)

The Office Communicator service can be accessed easily via a webpage. Ideal if you require to communicate with colleagues whilst away from your standard machine.

To access Communicator Web Access, open a web browser and type in the following URL: https://im.thebusinessplatform.co.uk/
NOTE: You must allow pop-ups for this site within your browser before you will be able to login.
Enter your sign in details for Office Communicator as normal.
This will open a separate browser window for Communicator Web Access as shown below. This functions in the same way as the full client version.

You can close the first browser window if you wish, and Communicator will remain signed in.

Office Communicator Mobile

You are also able to use Office Communicator 2007 through mobile devices. To do this you will need to download and install the mobile client on your device. Access to the mobile client software is free from the Microsoft site mentioned in the below steps, however this is only compatible for certain mobile devices. Compatible devices are those running Windows Mobile 6.x, and Java enabled phones (certain Nokia and Motorola models only).
To run Office Communicator on an iPhone, please visit the iPhone App Store to find suitable apps.

To get Office Communicator on your mobile device, you will need to install the software first. To do this, open a browser on your mobile device and enter the following URL: http://www.getcomo.com.
This will open a Microsoft webpage as shown below.

Click on the relevant link to select the type of mobile device that you have and follow the steps from there.

Once you’ve installed the relevant client for your mobile device, you will need to read the below for the settings required to setup the client.

The configuration settings for the Communicator Mobile client for Windows Mobile are as follows:

In the Sign-in address box, type your Communicator sign-in address.
In the Domain\username box, type your domain name and user name in the specified format. This will be in the format of SSP\username and this can be found on the control panel in the Exchange mailbox screen for that particular user.
In the Password box, type the password for your domain account.
Select Remember password if you do not want to type your password every time you sign in to Communicator.
Select Automatically sign me in to specify that Communicator Mobile automatically starts every time that you turn on your mobile device.
Select Sign in as and then select the presence status that you want to display when you sign in. If you choose to automatically sign in to Communicator Mobile every time that you turn
on the device, you can use this option to sign in as Away to avoid being called or sent an instant message by those contacts who have tagged you.
Click Done (or OK on the Pocket PC).

The configuration settings for the Communicator Mobile client (Java) for Nokia and Motorola devices are as follows:

Select Domain\Username, and then enter your domain name and user name in the specified format. This will be in the format of SSP\username and this can be found on the control panel in the Exchange mailbox screen for that particular user.
Select Password, and then enter the password for your domain account.
Select Remember password if you do not want to enter your password every time that you sign in to Office Communicator.
In the Server Address field enter sip.thebusinessplatform.co.uk.

User guide to the WorkLife365 control panel

administrator — Fri, 20 May 2016 16:37:47 +0000

Worklife 365

Setup

General Navigation Tips

You can click on any link in the User Account screen, or by clicking on the tabs along the top.
In any of the screens where a long list is displayed, you can order the list by clicking on any column header to sort the list accordingly.

User Account

Once you've logged in you will see the below screen.

Click on the User Account tab to view and change details about your WorkLife365 account.

Login

Click on Login to view your login account details. Click on the Edit button to change your display name as it appears in the control panel. Click on the Change Passwordbutton to change your account password. Your system administrator may need to be informed on any changes you make here.

Password Expiration

Click on the Password Expiration link to view and change the expiry period for your account. Clicking on the Edit button will allow you to change the password expiry period. Please note that this can be set by your system administrator for your whole organisation and they may not want this setting changed from the default.

Contact Information

This screen allows you to edit your contact details which will be displayed in your organisation’s address book. Click on the Edit button next to each section to add or edit the details. Your organisation may have requirements on the type of data entered here, so speak to your system administrator before making any changes.

My Login History

This screen shows your login history. Click on the Failed Logins tab to view the number of failed logins for your account. If you’re having issues logging into the control panel, your system administrator is also able to view this information through their control panel account.

Configuring Secure IMAP

administrator — Mon, 16 May 2016 15:56:19 +0000

Worklife 365

Setup

Most mail applications will use the following settings.

Account Name: Hosted Platform
Email Address:
Incoming User Name:
Incoming Server Name: oa.email.star.co.uk
Incoming Server Type: SSL
Incoming Server Type: IMAP
Port: 993
Outgoing User Name:
Outgoing SMTP: smtp.email.star.co.uk
Port: 587
Outgoing SMTP Server Connection Type: TLS

Use Secure Authentication: Yes

Additional settings:
You may wish to use Leave mail on server option and set the number of days to retain mail within the mail box.