Important change which may effect your website and domain - ACTION REQUIRED

Claranet has made an update to the webhosting platform upgrading the PHP version to 7.2.

This has been done to allow for the lastest versions of Wordpress and, more importantly, for security of the platform and our customers data.

Our customers can switch between PHP versions 5.5 and 7.2 for a limited period via the admin portal for your domain, your guide for this is below.

What to do Next:

Login here:

  • Once logged in please select your domain on the left
  • Go to Web at the top menu, here you can chnage between the PHP versions and select Submit.
  • Please allow for up to 15 minutes for the change to go through

Please note: If you upgrade to PHP version 7.2 and you have a MySQL database, you *must* reset the database password!

Claranets hard switch to PHP 7.2 permanently comes into effect early 2021, please ensure you have updated your website before this date to prevent any downtime of your website

If you have any questions or need further support please contact our team on 0800 640 8010