These questions are in relation to the recent emails sent out to customers who currently have dial-up and email services with Claranet where no subscription fee is being charged. The terms of these services are changing and a subscription fee will shortly apply.

These questions are in relation to the recent emails sent out to customers who currently have dial-up and email services with Claranet where no subscription fee is being charged. The terms of these services are changing and a subscription fee will shortly apply.

• Why have I received this email?
• What is a dial-up account?
• What advantages would I get from moving to Broadband?

iPhone and iPod guide for POP email

We hope this guide will be of use to you, it was built for illustration purposes using an iPhone running v3 software.

Clara do not provide helpdesk based support for setting up and trouble shooting email accounts on third party smartphones and pda devices like the iPhone and iPod Touch, however in this guide are some steps you can follow to configure your Clara email account on your Apple device, if they do not work you should to refer to the instruction manual for your device.

Important, any device connecting over a third party Wifi or GPRS data connection will need to use said parties SMTP server or if device permitting ours with smtp authentication enabled.

Claranet Soho always aims to make our customers’ lives easier so that they can administer their services when they need to. These tools enable you to manage the services on your account. We are currently running a comprehensive system development and platform migration program that will eventually see all of these different portals merged into one.