Q: Why am I being offered this upgrade now?

A: Claranet recognises that loyal customers need to be rewarded now and then, and we also recognise that not everybody has the time to call us to request an upgrade.

Q: What If I don’t want the upgrade?

Standard Slow Speed ADSL troubleshooting can help to diagnose the issue and will minimise the time spent on the phone to our Connectivity Team.

If you cannot connect or lose your connection to the internet the following guide provides assistance in solving the issue. We hope you will find it useful. It may be an idea to print it out to keep for reference.

• How Do I Set Up My Clara Max Connection?
• My download speed is slower than the speed I expect?
• I have forgotten my password, how can I retrieve it?
• Do you support remote access applications?
• Can I run a mail server/website server from my internet connection?
• I am having problems connecting, and staying connected to the internet, can you help?
• What is interleaving?
• I am connected to the internet, but why can I not view web pages?
• I plan to move to a new house/office. Can I move my broadband?
• How do I cancel my account / How can I move my broadband to another supplier?
• Can I pay for my account by invoice?