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Claranet Soho - Experts in Broadband, Web-Hosting and Email Services logo

There when you need us

Online Help

We want to enable you to do as much as possible online, quickly efficiently and painlessly. Yet we also want you to be able to call us when you need to, and speak to expert help straight away.

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Portals

Claranet Soho always aims to make our customers’ lives easier so that they can administer their services when they need to. These tools enable you to manage the services on your account. We are currently running a comprehensive system development and platform migration program that will eventually see all of these different portals merged into one.

Hosting

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Clarahost

This portal is for Clarahost customers who want to manage domains, create mailboxes or review web-hosting settings. If you signed up for BorderScout in the last 2 months you can also manage that service here, older BorderScout customers go to the BorderScout portal below

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Corporate Shared Hosting

If you have older domain and web-hosting services that were set up before Clarahost was launched, use this portal to manage your POP3 mailboxes.

Email

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BorderScout

Administer your BorderScout account here if you signed up for the service prior to April 2010 (otherwise go to the Clarahost portal above). Customers on this older platform will eventually be migrated to the new so keep your eyes open for emails and announcements in the coming months.

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Webmail

Check your emails if you have a POP3 account with Claranet.

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U-net Remail

Former Via Networks/U-Net customers manage mail settings here.

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U-net Webmail

Webmail for former Via Networks/U-Net customers.

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Netscalibur / Dircon Webmail

Webmail for former Netscalibur/Dircon customers.

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Netscalibur / Dircon Web admin

Administer your mail settings and set up new mail accounts.

Internet

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Home Office

If you have a broadband or dial-up account with limited usage, you can view your usage and top-up if necessary. You can also amend payment details for any type of dial of broadband account

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Netscalibur iPass

This portal is for customers originally with netscalibur who have the iPass global roaming service, to manage their account and view usage.

  • Dial-up
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  • Browsing the web
  • Email
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If none of the above can help you then get in touch with support

Support Contact Details

Hours: 09:00 - 20:00, Mon to Fri, 09:00-18:00 Sat & Sun
Tel: 0845 234 0711
Fax: 0845 245 0674
Email: support@claranetsoho.co.uk

Service Announcements

  • Phone System Issues
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  • ADSL Major Service Outage Resolved
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  • ADSL Major Service Outage **UPDATE**
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  • ADSL Major Service Outage
    5 days 2 hours ago

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Webmail

If you have an @clara, @dircon or @u-net email address enter it below to go to your webmail portal.

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