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We want to enable you to do as much as possible online, quickly efficiently and painlessly. Yet we also want you to be able to call us when you need to, and speak to expert help straight away.

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Dial-up

Connecting Using Windows XP - Dial-up

The Internet Connection Wizard in Microsoft Windows provides a quick and simple way for your computer to connect to Claranet. The following is an easy guide to setting up a dial up connection in Windows XP.

Common Dial-up Issues

  • How do I set up my dial-up connection?
  • When I try to connect, my computer is reporting that my username and password are incorrect, but I am sure they are right.
  • When I try to connect, my computer is reporting that there is no dial-tone.
  • When I try to connect, my computer is reporting a different error message.
  • It seems that I cannot stay on line for more than a few minutes without being disconnected. Why is this?
  • Can I use my connection in other countries?
  • I have forgotten my password, how can I retrieve it?
  • I am connected to the internet, but why can I not view web pages?
  • How do I cancel my account?
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If none of the above can help you then get in touch with support

Support Contact Details

Hours: 09:00 - 20:00, Mon to Fri, 09:00-18:00 Sat & Sun
Tel: 0845 234 0711
Fax: 0845 245 0674
Email: support@claranetsoho.co.uk

Service Announcements

  • Pop Server
    6 weeks 1 day ago
  • Major Service Outage in the GLASGOW area
    6 weeks 1 day ago
  • Discontinuation of the iPass Global Roaming Service
    6 weeks 2 days ago
  • Outage in the ABERDEEN area
    7 weeks 6 hours ago

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