Claranet Soho service announcements

Claranet Soho has identified and resolved the recent ADSL issue with our service line provider and has confirmed that the service has now been restored.

Customers who are still experiencing an issue may need to power down their DSL equipment for 60 seconds before trying to reconnect. If this does not clear the issue then please contact our Support team via your usual channels.

Claranet's Network team will continue to monitor the platform to ensure the service remains stable.

Thank you for your patience and we apologies for any inconvenience this issue caused.

Regards,

We are currently aware of a major service outage affecting our customer base.

Claranet's Network team are liaising with our service line providers to resolve this issue as quickly as possible.

Thank you for your patience and we apologies for any inconvenience this may cause .

Regards,

Claranet Soho

There is a current Major Service Outage on ADSL at the moment our supplier has identified a root cause of this issue and has taken remedial action to restore service.

Your service should be coming back on line we would ask you to reboot your router and try your connection

We do apologise for any inconvenience

There is currently an issue at the Faraday Exchange in London, that is impacting broadband customers across the country. Engineers are currently investigating the issue and we will provide further updates as soon as possible.

If you are currently experiencing problems with your broadband connection, please try switching off your router for 15 minutes and then switching it back on again.

This should restore your connection, although incidents may reoccur, until the overall issue is resolved.

We apologies for any inconvenience this may cause.