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Claranet Soho - Experts in Broadband, Web-Hosting and Email Services logo

There when you need us

Online Help

We want to enable you to do as much as possible online, quickly efficiently and painlessly. Yet we also want you to be able to call us when you need to, and speak to expert help straight away.

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Technical Support Knowledge base

Welcome to Claranet Soho's knowledge base of information, we hope you will be able to answer your questions and solve your problems using this section of the website.

Broadband

  • ADSL Broadband - Common Issues
  • ADSL Broadband Slow speeds - Speed Testing
  • ADSL Broadband Troubleshooting Tips
  • Broadband Upgrade FAQ

Browsing the WWW

  • Access Settings
  • Web browsers - Firefox

Dial-up

  • Common Dial-up Issues
  • Connecting Using Windows XP - Dial-up

Email

  • A Guide to Clara Webmail and Message Filtering
  • Change existing e-mail POP3 accounts with Microsoft Outlook
  • Claranet SMTP back-up service | notes for mail server administrators.
  • Common issues - Clara.co.uk accounts
  • Common Issues - Clarahost Email
  • Email - Setting Up Microsoft Outlook | POP3 guide
  • Email - Setting Up Mozilla Thunderbird | POP3 guide
  • Email - Setting Up MS Windows Live Mail
  • Email - Setting Up Outlook Express
  • Email on mobile devices
  • How to add and use BorderScout
  • Setting up a BlackBerry Device (With BlackBerry Enterprise Server)
  • Setting up an iPhone with Hosted Exchange
  • Setting up Mac Mail
  • Setting Up Outlook 2003 or 2007 for your Hosted Exchange Account

Web hosting

  • Clarahost Common Issues - Configuration & Content
  • Clarahost Common Issues - Domain Management Suite
  • Clarahost Common Issues - Uploading
  • FTP clients - Filezilla
  • FTP Requirements
  • How Can I make A DNS change?
  • HTML Tutorial
  • Registering And Transferring A Domain
  • This Page is Unavailable
  • Using Your Clarahost Account - Quick Start guide
  • Dial-up
  • Broadband
  • Browsing the web
  • Email
  • Web hosting


If none of the above can help you then get in touch with support

Support Contact Details

Hours: 09:00 - 20:00, Mon to Fri, 09:00-18:00 Sat & Sun
Tel: 0845 234 0711
Fax: 0845 245 0674
Email: support@claranetsoho.co.uk

Service Announcements

  • Phone System Issues
    2 days 6 hours ago
  • ADSL Major Service Outage Resolved
    6 days 6 hours ago
  • ADSL Major Service Outage **UPDATE**
    6 days 9 hours ago
  • ADSL Major Service Outage
    6 days 10 hours ago

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Most Popular Support Topics

  • This Page is Unavailable
  • A Guide to Clara Webmail and Message Filtering
  • Common Issues - Clarahost Email
  • Clarahost Common Issues - Domain Management Suite
ADSL / FTTC Speed Test

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Domain Check

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Webmail

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