Troubleshooting

I cannot connect to my broadband

• Check if the phone line has a dial tone and if its working

• Check the status lights on the router. The ADSL / DSL light should be solid in order for a connection to be made

• Is the internet light off or red? If yes, check the username and password in the router configuration that they are correct

• Turn off the router for 5 minutes and turn it back on (If you are on an FTTC/FTTP connection you will need to power down both the modem and the router and then first only power back on the Modem and then once the DSL light is solid, at that point turn on the router

Can I work offline with Office 365?

When first installed, Office 365 will need a connection to the internet so it can be downloaded correctly. An internet connection will also be required for when updates are needed for Office 365 so the latest releases can be downloaded.

To manage accounts e.g. change billing options or install Office 365 on other PC’s you will need to be connected to the internet. Also, if you do not connect to the internet for a minimum of 39 days, the applications will go into reduced functionality mode meaning you can view your documents but won’t be able to make any changes to them.

What happens to my data if I cancel my subscription?

Your data is your data. If you decide to cancel your Office 365 subscription, you can download your data (for example, your email and documents) and save it to another location i.e personal computer, personal server.

We advise you to save your data before you cancel your subscription. Once you have cancelled your subscription, data associated with your Office 365 account will be available to your administrator in a limited function account for 90 days.

Can I access documents that were created on older versions of Office?

Office 2007, Office 2010, Office 365 or Office 2013 users can open documents created without any additional actions. If using an earlier version of Office, a compatibility pack may need to be installed.

Further information can be found by visiting https://products.office.com/en-gb/microsoft-office-compatibility-pack-for-word-excel-and-powerpoint

Spam detection settings

Detection settings

When you have navigated to the Anti-Spam homepage (Services > Anti-Spam), click on the Detection Settings tab.

spam detection settings

The first option you can chose is if you wish to use the approved senders list which you would have set up. This can be either the IP or Domains and e-mail address only or use both of them. You can assign to use the SPF function which explains what it does next to the ticket box.

Managing your approved and blocked senders lists

Depending on your organisation’s Email Services configuration, you may not be able to manage your own approved and blocked senders lists. In this case, you will not see the Approved Senders and Blocked Senders tabs in Spam Manager.

An approved senders list is a list of domain names or email addresses that you want to receive email from, even though these senders may otherwise be blocked by public or company block lists or other spam detection methods.

Managing your messages

Viewing messages in Spam Manager

Once you have logged into Spam Manager, any spam email which you have is listed. Details of the sender and date are shown for each message. Depending on your organisation’s security policy, the subject of the message may also be shown.

If your Spam Manager account contains spam from more than one email address; that is, if you have set up an alias, the address to which each message was sent is shown in a Recipient column.

To sort the list:

1. Click the Summary tab.

Configuring Antivirus alert notifications

When mail is detected by the antivirus system, an alert mail can be sent to both the recipient and the administrator of the domain.

By default, all admin addresses will be configured to be the same as the main portal administrators email address. However, there may be a need for specific users of each domain to be notified if mail release is required.

1) To change the administrator address for antivirus detection, navigate to the Antivirus section of the portal.

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