Installing Outlook for Mac 2011

This guide presumes you have downloaded the latest version of Outlook for Mac 2011.

Outlook_for_Mac_2011_English.ISO can be downloaded from the Software section of the Documentation Downloads page in the control panel

Within Outlook 2007 and OWA, there is a built-in function to allow the recovery of deleted items in the event that they were deleted accidentally. This document will describe how to recover these items, first when using the Outlook 2007 client, and then when using OWA.

Recovering deleted items from Outlook 2007

Total disk space allocated to your organisation

The following steps show how you can view the amount of disk space that has been allocated to your organisation.

Recovering Deleted Items in Outlook 2010

When you delete an item from your mailbox, it is automatically transferred to the Deleted Items folder. From here you can then choose to empty this folder. Alternatively, you can bypass the above step by selecting the item you want to delete, holding down the Shift key and then pressing Delete.

In both cases, you can recover items for a period up to 45 days from when they were deleted. After this time the items will not be recoverable.

To recover the items, see the following steps:

The following sections explain how you can view a mailbox to which you have been granted permissions within your Outlook client (2007, 2010 or 2013), or within Outlook Web Access (OWA).

Outlook 2007

1. Open Outlook, and click on Tools > Account Settings.

Communicator Web Access (CWA)

The Office Communicator service can be accessed easily via a webpage. Ideal if you require to communicate with colleagues whilst away from your standard machine.

General Navigation Tips

You can click on any link in the User Account screen, or by clicking on the tabs along the top.
In any of the screens where a long list is displayed, you can order the list by clicking on any column header to sort the list accordingly.

User Account

Once you've logged in you will see the below screen.

Most mail applications will use the following settings.

Account Name: Hosted Platform
Email Address:
Incoming User Name:
Incoming Server Name: oa.email.star.co.uk
Incoming Server Type: SSL
Incoming Server Type: IMAP
Port: 993
Outgoing User Name:
Outgoing SMTP: smtp.email.star.co.uk
Port: 587
Outgoing SMTP Server Connection Type: TLS