My account

Claranet SOHO contact and payment details

If you pay for your services via BACS tranfer, our details are below:

Claranet Ltd

Account number - 20529112

Sort code - 50-00-00

Our Accounts Department is available Monday to Friday between 9am and 5:30pm.

T: 0800 640 8010 (select option 5 for billing)

E: accounts@clara.net

Please note, we will need to go through some security checks before discussing your account via both email and phone to protect your account against fraudulent activity.

How do I update my address details?

Please note, if you have a FreeUK account you can’t update address or contact details online and will need to contact our Accounts Department.

Any other accounts will accept changes to address and contact details online via the control panel.

Mork: Log into the control panel, select Contact Information and tick the fields you wish to update then make any necessary changes.

Concord: Log into the control panel and select Edit Profile. You can then update all of the contact information on this screen.

How will I be billed?

For accounts that are billed monthly, payments will be taken on the same day each month via the payment method you’ve selected.

Accounts which are billed annually will receive an email one month before the renewal date. These reminders will be emailed to the contact email address provided so it’s important to check you’re contact details are up to date.

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Service Status

Service is currently good

Partial service loss and customer information
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Still can't find what you're looking for?

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Give us a call on 0800 640 8010

9am - 8pm: Monday to Friday
9am - 6pm: Saturday to Sunday