Dedicated Server FAQ

Welcome to our Dedicated Server FAQ page. Here you will find answers to the questions most commonly asked by prospective customers. If your questions are not answered here or in our Support Knowledge Base, please contact us with your question and we will answer it as soon as we can.

General Questions

1. What are the advantages of purchasing a dedicated server?
2. Why would I choose to install Plesk on my server?
3. After I purchase a server, can I upgrade it to a better server later?
4. What Operating System should I install on my server?
5. Can I have an Operating System not listed on your site pre-installed on my server?
6. What happens if my server breaks in the night? Do you offer 24 hour support?
7. Which Data Centre do you use?

What are the advantages of purchasing a dedicated server?

Compared to shared hosting (that is, a website located on a server shared between lots of other websites) the main advantage is that you get complete access to all of the resources of the hardware. No other website can cause your server to run slowly or run out of memory because you get exclusive access to the physical machine. You also avoid the common issue of relay blacklisting, where companies will block a particular IP address. As shared hosting sites will all run off the same IP, if one site gets blocked then so do all of the others. You also get complete control of all the software installed, including the Operating System. Dedicated servers are much more secure than shared hosting because there are no other customers on the same physical hardware.

Why would I choose to install Plesk on my server?

Plesk provides an intuitive and user-friendly GUI (graphical user interface) to help you manage your server; giving you the ability to set up websites and e-mail accounts, in no time at all. Even if you are completely confident using Windows admin tools, or the Linux command-line, Plesk allows you to do most administrative tasks, much quicker.

After I purchase a server, can I upgrade it to a better server later?

Yes. Though you will have agreed to a twelve month contract when you purchased your server, we allow you to upgrade to a better server at any point during your contract. For more details about upgrading, please contact our Dedicated Server Support Team at dedicated@tagadab.com.

What Operating System should I install on my server?

This all depends on your requirements. If you use PHP, Perl or mySQL with your website, then a Linux distribution would be the most suitable. If you use ASP and/or MS SQL, then Windows is the one for you. These constraints aside, Linux has the advantage that (except for Red Hat Enterprise) it is free, where as Windows comes with a monthly license fee. If you decide that you'd prefer to have a GUI to administer your sites with, then a Linux server with Plesk is still the cheaper (and more popular) option.

Can I have an Operating System not listed on your site pre-installed on my server?

Please contact us to discuss your options.

What happens if my server breaks in the night? Do you offer 24 hour support?

There are engineers at our data-centre 24 hours a day 7 days a week to deal with any system outages. However, currently we do not offer out-of-hours telephone support except on our managed hosting products. If this service would be important to you please let us know.

Which data centre do you use?

All of our customer servers are located in Global Switch 2 in London Docklands. For more information on the features of our Data Centre, please see our fact sheet here.