At Claranet Soho we take the security of your websites and other data very seriously. To ensure that we meet our obligations to you as our customer we have a multi-front strategy in place, one part of which concerns the data centre in which we store the physical equipment. The relevant attributes of our data centre are listed below, so that you can see what measures we have taken to protect your data. Currently all of our customer servers are located in the Globalswitch 2 datacentre, which is situated in London Docklands.

Power (Mains and Emergency)

• Minimum N+1 redundancy on power supply
• Mains power supplied via 2 * 132KV incomers
• Diverse A&B supply, distributed via 11KV ring main units
• 3.1 MW of power per floor per plate
• Power/cooling systems supported by up to 33 no-break Rotary Diesel UPS sets
• On-site Diesel tanks support 50 hours at full capacity with 8 hour, 24*7 fuel delivery callout contract in place.

Controlled Environment

• Minimum N+1 resilience on chilled water cooling system
• Temperature in technical space maintained at 22 (+/-2) Degrees C
• Humidity range of 50% (+/- 10%) in technical areas
• Diverse chilled water distribution pipe work (ring main type) throughout facility.

Fire Detection and Suppression

• Analogue addressable fire detection system in all areas (smoke and heat) with manual break-glass units.
• Very early smoke detection and alarm system (VESDA) in the return air-flow of CCUs
• Gas suppression system using centrally stored Inergen
• Smoke and gas extraction

Security

• Premises controllers manage facility security 24x7
• Access control using proximity card readers
• Intruder alarms to all areas with external infra-red barrier
• Multiple CCTV cameras (interior and exterior)
• Secure managed delivery and loading area