IMPORTANT INFORMATION

These terms and conditions govern your use of our consumer services and incorporate and consist of the following terms (including any other document to which we refer in those terms):

• these Claranet Soho terms and conditions (“Standard Terms”);
• the relevant service and price terms and conditions (which can be accessed by the links below) (“Specific Terms”); and
• any relevant special-offer and price terms set out on the Online Signup Page or Service Order Form that you completed when requesting our services (“Special Terms”).

These Terms and Conditions came into effect from 27th April 2007. Any conflict or inconsistency between any provisions of the above shall be resolved in accordance with the following order of precedence: Special Terms, Specific Terms, and Standard Terms.

The presence of Specific Terms does not guarantee that the product is available for new sales.

YOUR AGREEMENT WITH US

By opening an account with us, or accessing our services, you indicate your acceptance of these Terms and Conditions and agree to be bound by them. If you do not agree with these Terms and Conditions, you should cancel any account set up.

In these Terms and Conditions, “your Service” means all the services to be provided by us (‘we’ or ‘Claranet Limited’) to you (‘the customer’ or ‘the consumer’) as set out on the Order Confirmation Email.

STANDARD TERMS

1. Supply of your Service

1.1 These Standard Terms apply to our provision and your use of your Service and to any equipment provided to you for your Service.

1.2 We reserve the right to alter or withdraw your Service at any time, and will give you reasonable notice where possible.

1.3 We will provide your Service and deliver any equipment to the UK address provided by you unless the Specific Terms indicate otherwise.

1.4 Availability information for our services can be accessed on our site: www.claranetsoho.co.uk (“our site”). However, this is for guidance purposes only.

2. Paying for your Service

2.1 The charges for your Service or Services will be the charges applicable at the time of ordering the Service .

2.2 You must pay all charges for your Service and any equipment provided to you, including any charges for late payment. Your method of payment will be either as set out in these Terms and Conditions or as otherwise notified to you. All sums due under these Terms and Conditions may be payable on demand in the event of payment terms being breached.

2.3 Accounts in default may be charged interest on the outstanding balance at 4% per annum above HSBC’s base lending rate from time to time. All payments due under these Terms and Conditions shall be made by you in full without any right of off –set by you.

2.4 All sums due under these Terms and Conditions are quoted exclusively of Value Added Tax, (unless as stated otherwise) or other applicable taxes which may from time to time be charged in accordance with the relevant regulations in force at the time and shall be paid by you.

2.5 We reserve the right to suspend or end your Service immediately in the event of any default in payment by you.

2.6 All subscription charges are due in advance.

2.7 Your bills will be available to download from an online portal, the address of which will be sent to you in your acknowledgement email. You agree to pay the charges as soon as you receive your bill. You may also need to pay a deposit or a payment upfront before you can receive the service or goods.

2.8 Payment for services must be made by either direct debit, Visa, Mastercard or American Express unless an alternative method is agreed by both parties. Where agreement is made by both parties for the Customer to pay by cheque the Customer agrees to pay an additional £10 (including VAT) administration fee per invoice paid using this payment method.

3. Using your Service

3.1 You must use your Service in accordance with our
acceptable use policy and any reasonable instructions that we may give you from time to time. A breach of our Acceptable Use Policy will constitute a material breach of these Terms and Conditions and shall entitle us to end our agreement with you under clause 7.2.

3.2 You must not (or authorise or permit any other party to) use your Service for the transmission of any material which is in violation of any law or regulation or which is defamatory, menacing, obscene, in breach of third party intellectual property rights (including copyright) or in breach of trade secrets. Any breach of this clause will be deemed to be a material breach of these Terms and Conditions and shall entitle us to end our agreement with you under clause 7.2. Whether you are aware of the content or illegality of any material so transmitted or not shall be irrelevant to this clause.

3.3 In addition to our other rights, we may suspend your Service without notice and with immediate effect whilst we investigate any allegation that you are in breach of our Acceptable Use Policy or clause 3.2

3.4 You acknowledge that we are unable to exercise control over the content of the information passing over our network and/or our services, and we hereby exclude all liability of any kind for the transmission or reception of infringing information of whatever nature.

3.5 You agree that any content, software or other copyright material we supply to you is for your own private use and you must not copy, change or publish the material or supply it to any person or use it for any business purpose.

3.6 If you have an internet access service from us, you accept that you are using the internet at your own risk. You are responsible for making sure any equipment you use to access your Service is protected against viruses.

3.7 If your Service gives you content or software licensed by others who ask you to accept their terms of use, you must observe these terms.

3.8 We reserve the right to delete all email from a mailbox if it remains unaccessed for a period exceeding 120 days and to bounce any new mail destined for that mailbox until such time as the account is logged into.

4. Security and Data Protection

4.1 You are responsible for maintaining the confidentiality of your username and password and should not release them to any third party. You are fully responsible for all activities which occur under your username and password. Other users of your username and password shall be bound by these Terms and Conditions as if they were you. You agree to immediately notify us of any unauthorised use of your username or password or any other breach of security of which you become aware.

4.2 Please see our Privacy Policy http://www.claranetsoho.co.uk/legal/privacy-policy.html for information on how we collect, store and deal with your personal data.

5. Suspending your Service

5.1 We may, with or without ending our agreement, suspend provision of your Service in whole or in part until further notice with immediate effect if we:

5.1.1 have reason to end this agreement in accordance with Clause 3.3 and Clause 7;

5.1.2 are obliged to comply with an order, instruction or request of Government, an emergency services organisation, or other administrative authority; or

5.1.3 need to carry out work relating to upgrading or maintenance of our network but providing that we have given you a reasonable period of notice practicable in the circumstances.

6. Our responsibility

6.1 We cannot guarantee that your Service or the equipment we provide to you will be error or fault-free.

6.2 Unless the Specific Terms or Special Terms provide otherwise, we will not pay compensation to you for any loss that could not have been reasonably foreseen, including for financial loss or loss of data.

6.3 Except as set out in clause 6.4 and 6.5, we will not, in any 12-month period, pay you more in compensation than the amounts received from you in payment for your Service in the 6 months preceding a claim unless the Specific Terms or Special Terms say otherwise.

6.4 We will be liable for loss or damage you suffer to your physical property arising from our negligence up to a maximum amount of £500,000 in any 12 month period.

6.5 We do not limit or exclude our liability for death or personal injury caused by our negligence, for fraud or for any other matter for which liability cannot be excluded or limited by law.

6.6 Nothing in this Clause 6 affects your legal rights relating to faulty or incorrectly described equipment.

6.7 At any time during or at the end of the Service Term, Claranet has the right to upgrade and/or migrate Customers to a different level or type of service if, in the opinion of Claranet, the existing Services being provided to the Customer are or become inappropriate or insufficient to meet the Customer's requirements and as a result Claranet considers the Customer requires different Services which are more appropriate to the Customer's needs. Claranet may consult with the Customer if Claranet wishes to exercise its rights under this Clause.

6.7.1 If the Customer agrees to change the Services in accordance with Claranet’s recommendation, the Customer may be liable for the higher fees and costs associated with the upgraded and/or migrated Services and any termination or cancellation fees associated with the terminated Services.

6.7.2 If the Customer does not agree to the upgraded and/or migrated Services, Claranet shall be entitled to terminate the provision of the existing Services on providing 30 days notice in writing. In the event that the Customer chooses not to upgrade and Claranet allows the Customer to continue using the existing Services, any applicable SLA ceases to apply.

7. Term and Termination of your Service

7.1 This agreement will be formed when we send email confirmation to you of our acceptance of your order. The term (including any minimum or subscription period) shall begin when we inform you that your Service is installed and ready for use. This agreement will continue and payments will be taken according to these Terms and Conditions until you request cancellation or if we decide to end our agreement according to these Terms and Conditions.

Our rights

7.2 We (without prejudice to our other rights) may end our agreement with you and cancel your Service immediately if:

7.2.1 you breach any clause under these Terms and Conditions;

7.2.2 we are obliged to comply with an order, instruction or request of Government, an emergency services organisation, or other administrative authority, to cease to provide your Service;

7.2.3 you breach our Acceptable Use Policy; or

7.2.4 the provision of your Service would give rise to or cause disruption to the services offered by us to our other customers.

7.3 We can also end this agreement for any reason on giving you a minimum of 30 days’ notice at any time.

Your rights

7.4 You may end your agreement with us and cancel your Service:

7.4.1 by law, within 7 working days from the day following the day on which we send you an email confirming acceptance of your order by sending to us an e-mail or fax to the email address, address or fax number specified in clause 8.8. You should note that where you have requested us to provide your Service within the 7 working day period referred to above, your right to cancel shall automatically end when we start to perform your Service. As soon as we receive notice of your cancellation of your order on the basis set out in this clause, we will refund the relevant part of the purchase price in respect of the cancelled order.

7.4.2 after the expiry of the initial minimum period for your Service (which is twelve (12) months unless the specific terms for that service state otherwise), you may give written notice by e-mail or fax to the email address, address or fax number specified in clause 8.8. In the event that written notice is not received within 90 days of the Initial Period, the service shall continue for an additional renewal period of 12 months.

7.5 If we have provided any equipment to allow you to use your Service, you agree to return it, following our instructions and at your cost. We will not refund any payment you have made for the equipment, except as set out in clause 7.6. If we have to collect the equipment, we may charge you our reasonable costs for so doing.

7.6 If you cancel your order under clause 7.4.1, you agree to return any equipment we have sent to you, following our instructions and at your cost. We will refund any payment you have made for the equipment. If we have to collect the equipment, we may charge you our reasonable costs for doing so.

7.7 Where you return any equipment to us because it is faulty, we may test the equipment. If we find the equipment is faulty and is still covered under the manufacturer’s warranty, then we will replace it at our cost. If we find the equipment is not faulty, we will send it back to you and we may charge you our costs for the testing and postage. This does not affect your legal rights relating to equipment which is faulty or wrongly described.

On ending the agreement

7.8 In the event of termination, whether initiated by you or us;

7.8.1 no refunds will be given on subscription charges, whether monthly, quarterly or annual, unless the agreement is terminated under Clause 7.4.1 or where we have terminated your agreement under Clause 7.3 during the minimum term or subscription period, in which case we will refund any unused portion of such subscription charges after we have deducted any money you owe to us;

7.8.2 cancellation charges may be payable by you as set out in the Specific Terms;

7.8.3 you shall immediately cease to make use of your Service and return our equipment to us at your cost, unless we specify otherwise in these Terms and Conditions; and

7.8.4 we will cease to provide your Service and certain consequences will flow from such termination including without limitation deletion of emails within your mailboxes.

8. General

8.1 Neither party to this Agreement shall be liable to the other for any delay or non-performance of its obligations under this Agreement to the extent that such delay or non-performance is due to a Force Majeure Event. The Customer may not rely on a Force Majeure Event for any delay or non-performance of any obligation to pay Claranet under this Agreement.

8.2 We shall have the right to modify these Terms and Conditions at any time. It is your responsibility to check these Terms and Conditions for changes and to check for changes published on our site and we will not be responsible for any failure by you to so do. We will endeavour to inform you about a price increase, or a significant change to these Terms and Conditions.

8.3 These Terms and Conditions are governed by and shall be construed in accordance with the laws of England and Wales and you hereby submit to the exclusive jurisdiction of the English Courts.

8.4 You must not assign or purport to assign or otherwise deal with any of your rights and obligations hereunder, except if expressly agreed in writing by us.

8.5 Claranet may assign, transfer or otherwise dispose of its interest to any Party whatsoever in contracts involving Claranet SOHO customers including and without exception customers whose original contracts were novated, assigned or otherwise acquired by Claranet Limited. Claranet shall provide notice thereof by posting changes to the website as per Clause 8.2 of the Claranet SOHO Terms and Conditions and the Customer agrees that this is satisfactory notice for the purposes of novation, assignment or other disposal of Claranet’s interest. Claranet shall be entitled to assign, transfer or otherwise dispose of the benefit and burden of this Agreement and Claranet will not be liable to the Customer for the observance and performance of its obligations under this Agreement.

8.6 Any notice given by us to you under these Terms and Conditions will be given either by email or by a message on our site.

8.7 We will try to resolve any disputes that you may have with us. However, if we cannot resolve any dispute between us, we are registered with the Communications and Internet Services Adjudication Scheme (CISAS) and you may apply to CISAS for the matter to be resolved under the rules of the scheme. Full details of how to apply are available at www.cisas.org.uk. If we are still unable to resolve the dispute, you should contact the Internet Service Providers’ Association (“ISPA UK”) (www.ispa.org.uk). ISPA UK is the UK’s Trade Association for providers of internet services.

8.8 All written notices referred to in clauses 7.4.1 and 7.4.2 should be sent by fax to 0845 245 0674 or by email to cancellations@claranetsoho.co.uk.

8.9 Claranet is required by Ofcom to publish a code of practice containing information on how we deal with complaints and disputes and the options available to you if we are unable to resolve your complaint within 8 weeks of your first contact with us about it. This code applies to you if you are a residential or small business customer and it is available on our website at http://www.claranetsoho.co.uk/legal/customer-complaints-code.html

SPECIFIC TERMS

Enhanced Care

Customers who sign up to have Enhanced Care on their ADSL, FTTC or FTTP will receive a credit note to the value of two months’ service on their ADSL, FTTC or FTTP product if a qualifying Service Outage develops that is not fixed within a window of 20 hours from the time the Customer notifies Claranet of the Service Outage. The credit note will only be applicable for the affected service and will not apply to any other services the customer may hold with Claranet or elsewhere. A Service Outage will not qualify for the credit note in any of the following circumstances:

i) If the cause of or a contributing factor to the Service Outage is found to be the Customer’s own equipment is either unsuitable to use with the ADSL, FTTC or FTTP service provided; is faulty; or is being used incorrectly. In this case Claranet’s findings will be explained to the Customer and Claranet’s decision will be final.
ii) If the Customer does not comply with any instructions that Claranet may give when attempting to resolve the Service Outage.
iii) If the Service Outage has been caused by a PSTN (Public Switched Telephone Network) cease instigated by the Customer’s telephone provider.
iv) If Claranet suspends or ceases the service in accordance with any of Clauses 2.5, 3.3, 5 or 7 of the Standard Terms.
v) If the customer’s service has been cancelled in accordance with Clause 7.
vi) In the event of a Force Majeure. This means an event beyond the reasonable control of either the Customer or Claranet. This includes but is not limited to fire, storm, flood and extreme weather conditions, the outbreak of hostilities, riot, civil disorder or commotion, acts of terrorism, industrial disputes or act of any local or central government or other competent authority.

For the purpose of these Terms and Conditions a Service Outage is defined as a period of time where the customer is unable to connect to the internet through their ADSL, FTTC or FTTP service despite attempts to make this connection. Once the customer has re-connected to the internet the Service Outage will be classed as resolved and any future Service Outage that may occur will be treated independently.

Specific Terms

Clarahost Soho Basic, Personal, Business and E-Tailer

 

Service Description	Basic	Personal	Business	E-tailer
Transfer limit per month;	2 GB	5 GB	50 GB	150 GB;
Webspace	200 MB	500 MB	5 GB	30 GB
POP Boxes	50	50	150	250
Standard features (Webstats, shared SSL, Basic CGI)	No	Yes	Yes	Yes
Advanced Features (Full CGI, Perl, PHP, Webpage access control)	No	No	Yes	Yes
Website Backup	No	No	No	Yes
MYSQL Databases	0	0	1	2
Contract term	12 months	12 months	12 months	12 months

 

Other matters:

The above services are hosting services only. Internet access must be arranged separately. Emails may expire in any mail box that is not accessed within any 120 day period in accordance with clause 3.8 of the Standard Terms.

 

Claranet Soho Economy-2G, Homework – 10G, Plus-30G, Office & Premium

 

Service Description

These products offer the fastest stable download speed your local exchange line will support, up to a maximum of 8 megabits per second.  Determination of this fastest stable speed is based on service statistics within the first ten days of the connection.  The speed achievable will depend upon a number of factors such as line length, line quality, and local electromagnetic interference and may be subject to change. 

Upload speeds will also be determined in the same way.  All services have a maximum upload speed of 448 kilobits per second, except for the Claranet Soho Premium product which has a maximum upload speed of 832 kilobits per second. 

For a more detailed explanation of broadband speeds see www.claranetsoho.co.uk/broadband/speeds

Your Service is limited to a monthly download quota and we reserve the right to suspend your Service when the quota has been reached.  The monthly quota is as per the following table:

 

*Unlimited services are still subject to our Acceptable Use Policy [insert hyperlink]

If you exceed your download limit, you will be unable to carry out further downloads until the next month or until you have purchased additional GBs online.

Additional download capacity may only be purchased in the following increments: 2GB for the Soho Economy- 2GB product; and 10GB for Soho homework 10G and Soho Plus 30G products.

For Soho Economy - 2G, each additional 2GB will cost £4.99. For Soho homework 10G and Soho Plus 30G, the cost will be £9.99 for each additional 10GB. These prices are inclusive of VAT.

Termination:

If you terminate your product for any reason you will be liable to a £50 termination fee. This fee will not apply if the service is migrated away to another service provider using a MAC key.  The service provider in question should be able to confirm whether or not they can accept migrations via this process.

More information regarding the MAC migration process can be found at www.ofcom.org.uk

Other matters:

You must have a BT phone line to take Claranet Soho broadband services. All Claranet Soho broadband services require one micro filter per telephone socket (which can be purchased from Claranet). It is your responsibility to both supply and support the modem or router.  Broadband ADSL is currently not available in all areas throughout the UK. To check if an exchange near you is ADSL enabled please use the ADSL availability checker on www.claranetsoho.co.uk.

 

 

Claranet Email Only, Soho E-mail Service and Soho Web and Mail account

 

Service Description:

Email account: One email address (<username>@clara.co.uk); 10MB of webspace for your website.

Pricing (exc. VAT):

£14.99 per year

Other matters:

Claranet Mail offers SMTP or relay authentication to customers wishing to use our outgoing email server when using an alternative Internet access provider.

 

FreeTime 12, FreeTime20, FreeTime35, FreeTime 80

The following services have been withdrawn and are no longer available to new customers.

	FreeTime12	FreeTime 20	FreeTime35	FreeTime80
Service Description	Unlimited web access, Technical support, 9am to 8pm Monday to Friday, 9am-6pm Saturday-Sunday; includes an email account and 50 MB of web space.
Free hours of off peak Internet call time per month (6pm - 6am)	12 free hours	20 free hours	35 free hours	80 free hours
Pricing (inc. VAT)	A fixed monthly rate of £4.99 or a fixed annual rate, payable in advance, of £39.99.	A fixed monthly rate of £7.99 or a fixed annual rate, payable in advance, of £60.00	A fixed monthly rate of £14.99	A fixed monthly rate of £29.99

 

Note: Usage charges after usage of the allocation of free monthly calls are prepaid as specified under the heading "Additional Charges" below.

 

Additional Charges:

Where you have a remaining positive free time allocation, calls made during peak time will incur a charge up to the free time allocation of 3.8 minutes for each minute spent on-line.

Your free time allocation is set to the amount of free time for the package you have chosen at the beginning of your billing month. Your credit or debit card will be debited with prepayments of £10 when your free time allocation falls to zero, which will be credited into your FreeTime call balance for future usage. Your credit or debit card will be debited with top-up prepayments of £10 when your FreeTime call balance falls below £3.

Usage charges under the FreeTime service will be debited from your prepaid account as usage occurs. Usage charges are treated separately to subscription charges. Usage charges will be calculated on a per call basis. Usage charges (after the allocation of free calls has been used) are 3.16 Pence per minute including VAT for daytime calls, 1.19 Pence per minute including VAT for evening calls, 0.80 Pence per minute including VAT for weekend calls. The minimum call length is five minutes.

Peaktime calls are from Monday to Friday between 06:00 and 18:00 UK time. Off-peak weekday calls are from Monday to Friday between 00:00 and 5:59 and between 18:00 and Midnight. Weekend calls are from midnight Friday to 23:59 Sunday. Public and Bank holidays are treated as normal days.

All calls under five minutes will be charged as if they were five minutes long. The charge per call will be rounded up to the next tenth of a penny. If you dial a 0845 access number instead of the 138120 FreeTime number, the usage will not be treated as FreeTime usage and will not benefit from FreeTime usage charges, and will be billed to you as a local call by your telecom provider.

Other matters:

You must have a BT phone line to use these FreeTime accounts.

FreeTime Anytime, FreeTime Anytime Business, FreeTime Unlimited, FreeTime Weekend

The following services have been withdrawn and are no longer available to new customers.

	FreeTime Anytime	FreeTime Anytime Business	FreeTime Unlimited	FreeTime Weekend
Service Description	120 hours a month of web access anytime of the day or night including free calls for internet access at any time; Technical support, open 9am to 8pm Monday to Friday, 9am-6pm Saturday-Sunday; POP3 e-mail address; and 50MB webspace.	360 hours of Internet access anytime of the day or night; 5:1 user-to-modem ratio; Unlimited e-mail addresses; Comprehensive newsgroup coverage; Technical support open 9am to 8pm Monday to Friday, 9am-6pm Saturday-Sunday; and 50MB webspace.	Unlimited internet call time between 6pm and 2am every weekday and from 6pm on Friday to 2am on Monday.	Unlimited internet call time between midnight Friday and midnight Sunday.
Pricing (inc. VAT)	A fixed monthly rate of £14.99.	A fixed monthly rate of £27.49	A fixed monthly rate of £9.78 99 including free calls for internet access all weekend and every evening (6pm - 2am).*	A fixed monthly rate of £11.99 including free calls for internet access all weekend.*

*Usage charges outside these periods are prepaid as follows: If you dial a 0845 access number instead of the FreeTime number 138120, the usage will not be treated as FreeTime usage and will not benefit from to FreeTime usage charges. If you dial the FreeTime access number 138120, usage charges will be billed as specified under the heading "Additional Charges".

Other matters:

FreeTime Anytime: We will provide one modem and line for every ten customers on the service. This service is not intended to offer a permanent connection. You will share a pool of modems in the ratio of ten customers to one modem. We reserve the right to ask customers whose usage of the service is not appropriate for such a ratio (that is, much greater usage than one tenth) to upgrade to a service with a lower user to modem ratio. You must have a BT phone line to use this FreeTime account. FreeTime Business: We will provide one modem and line for every five customers on the service. This service is not intended to offer a permanent connection. You will share a pool of modems in the ratio of five customers to one modem. We reserve the right to ask customers whose usage of the service is not appropriate for such a ratio (that is, much greater usage than one fifth) to reduce their usage. We reserve the right not to renew the Anytime Business service should the usage remain in excess of the ratio.

FreeTime Unlimited: does not include an allocation of free calls for internet access outside weekends and evenings. FreeTime Unlimited does not include access to certain on-line services, including Kazaa, Real Player, ICQ, online gaming and Telnet.

FreeTime Weekend: does not include an allocation of free calls for internet access outside weekends. The maximum duration of any single connection on the number 138120 at the weekend is two hours, after which time the connection may be automatically ended. After being disconnected you will be able to reconnect.

One for All

The following service has been withdrawn and is no longer available to new customers.

Service Description:

1p a minute for all daytime, evening and weekend Internet calls; POP3 e-mail address; Technical support, 9am to 8pm Monday to Friday, 9am-6pm Saturday-Sunday; Unlimited Web access; and 50MB Webspace.

Pricing:

£6.99 (including VAT) per month. Usage charges prepaid as follows: Your credit or debit card will be debited with prepayments of £10 when a One for All account is opened or the balance remaining falls below £3. Usage charges under the One for All service will be debited from your prepaid account as usage occurs. No refunds will be given on the first £10 charged to your credit or debit card. Usage charges are treated separately to subscription charges.

Usage charges will be calculated on a per call basis. All calls will be charged at a rate of 1 Pence per minute. There will also be a 4 Pence minimum charge per call. The charge per call will be rounded up to the next tenth of a penny.

Other matters:

You must have a BT phone line to qualify for One for All.

Borderscout Spam and Antivirus Scanning

 

Service Description:

A fully managed anti-virus and spam filtering service that scans incoming and outgoing email before it arrives in your mail box. Includes a simple user interface; Detailed usage statistics; Easy to set user preferences; Increased control on incoming email; Ability to set up black and white lists; Ability to view quarantined emails; and Increased anti-virus protection.

Pricing:

£2.30 (including VAT) per email address per month. Payment for full 12 months of £27.60 per email address must be made up front.

Other matters:

Minimum 12 month term.

Pay as you go, Trial Account and Retention accounts

These services have been withdrawn and are no longer available to new customers.

Service Description:

All of these services are unlimited usage dial-up connections with a £14.99 (exc VAT) subscription fee and access to an 0845 number for dialing in. Local call rates are required to be paid to the customer’s telephone provider for usage. The accounts also come with an associated @clara.co.uk address and 10MB of webspace. If the dial-up aspect of any of these packages is not used for 120 consecutive days then Claranet reserves the right to close all aspects of the package with immediate effect. If the customer wishes to keep the webspace or e-mail account without dialing in they will need to upgrade to either a Soho E-Mail Service account or a Soho Web and Mail account.

Clarahost Light, Clarahost Starter, Clarahost Soho, Clarahost Enterprise, Clarahost Professional, Clarahost Advanced

 

Service Description	Clarahost Light	Clarahost Starter	Clarahost Soho	Clarahost Enterprise	Clarahost Professional	Clarahost Advanced
Transfer limit per month;	1.0GB	2.0GB	3.0GB	5.0GB;	10.0GB	30.0GB
Webspace	100MB	500 MB	1GB	3GB	8GB	20GB
POP Boxes	10	20	50	100	200	200
Web based email access;	Yes	Yes	Yes	Yes	Yes	Yes
Account control Interface;	Yes	Yes	Yes	Yes	Yes	Yes
FTP Access	Yes	Yes	Yes	Yes	Yes	Yes
Graphical Webstats on site traffic	No	Yes	Yes	Yes	Yes	Yes
Full CGI capability;;	No	No	Yes	Yes	Yes	Yes
Perl	No	No	Yes	Yes	Yes	Yes
PHP functionality	No	No	Yes	Yes	Yes	Yes
MySQL capability	No	No	No	Yes	Yes	Yes
Website access control (password protected);	No	No	Yes	Yes	Yes	Yes
RAID hosting (Redundant Array of Independent Disks);	Yes	Yes	Yes	Yes	Yes	Yes
Default CGI scripts (includes guestbook, counter & formmail)	No	Yes	Yes	Yes	Yes	Yes
Domain name registration (.co.uk, .com, .org, org.uk, .net);	Yes	Yes	Yes	Yes	Yes	Yes
Pricing (inc. VAT)	£29.99 per year only payable in advance.	£8.21  per month or £70.49 per year payable in advance,	£11.74 per month or £116.33 per year, payable in advance,	£23.49 per month or £233.83 per year, payable in advance,	£46.99  per month or £468.83 per year, payable in advance,	£82.24 per month or £821.33 per year, payable in advance,
Contract term	12 months	12 months	12 months	12 months	12 months	12 months

Other matters:

The above services are hosting service only. Internet access must be arranged separately. Emails may expire if your mail box is not accessed within any 120 day period in accordance with clause 3.8 of the Standard Terms.

 

ClaraMax Home 2GB, ClaraMax Home 10GB and ClaraMax Home 30GB

 

The following services have been withdrawn and are no longer available to new customers.

	ClaraMax Home 2GB	ClaraMax Home 10GB	ClaraMax Home 30GB	ClaraMax Home Offpeak
Service Description	Permanent internet connection 24/7; line speed of up to 8 megabits per second calculated based on the service statistics over the course of the first ten days of connection; Simultaneous use of telephone, fax and PC; Instant access to email and web; Free 50MB webspace; Dedicated technical support; Incoming bandwidth - 288KB - 8128KB ** Outgoing bandwidth - 64KB - 832KB;			Unrestricted access to the Internet after 6pm during the week, and all weekend; line speed of up to 8 megabits per second calculated based on the service statistics over the course of the first ten days of connection, There are no download limits and no port restrictions.
Pricing (inc. VAT)	Set up fee of £58.75, subscription fee of £19.99 per month or £239.88 per year, payable in advance,	Set up fee of £58.75, subscription fee of £29.99 per month or £359.88 per year, payable in advance,	Set up fee of £58.75, subscription fee of £34.99 per month or £419.88 per year, payable in advance,	Set up fee of £58.75 quarterly fee of £52.82 per quarter or £199.54 per year, payable in advance, or

 

Other matters:

All ClaraMax services require one micro filter per telephone socket, which can be purchased from Claranet. It is your responsibility to both supply and support the modem or router. **Incoming and outgoing bandwidth speeds may reduce by peak time usage and exchange distance. Broadband ADSL is currently not available in all areas throughout the UK. To check if an exchange near you is ADSL enabled please use the ADSL availability checker on our web site. Your Service is limited to a monthly download quota and we reserve the right to suspend your Service when the quota has been reached.

If you exceed your download limit, you will be unable to carry out further downloads until the next month or until you have purchased additional GBs online.

Additional download capacity may only be purchased in the following increments: 2GB for the ClaraMax Home 2GB product; and 10GB for ClaraMax Home 10GB and ClaraMax Home 30GB products.

For ClaraMax Home 2GB, each additional 2GB will cost £4.99 (inc. VAT). For ClaraMax Home 10GB and ClaraMax Home 30GB, the cost will be £9.99 (inc. VAT) for each additional 10GB.

For ClaraMax Home Offpeak, if you have an incompatible modem, you will need to upgrade your hardware before you can utilise the new Clara Max products. Broadband ADSL is currently not available in all areas throughout the UK. To check if an exchange near you is ADSL enabled please email cservices@clara.net with your telephone number and postcode.

 

Termination:

If you terminate your product for any reason you will be liable to a £50 termination fee. This fee will not apply if the service is migrated away to another service provider using a MAC key.  The service provider in question should be able to confirm whether or not they can accept migrations via this process.

More information regarding the MAC migration process can be found at www.ofcom.org.uk

ADSL 512, ADSL 1MB, DSL 2MB and ADSL 2MB Offpeak

 

The following services have been withdrawn and are no longer available to new customers.

	ADSL 512	ADSL 1MB / ADSL 2 MB	ADSL 2MB Offpeak
Service description	Permanent internet connection 24/7, line speed of up to 8MB calculated based on the service statistics over the course of the first ten days of connection; Simultaneous use of telephone, fax and PC; Instant access to email and web; Free 50MB webspace; Dedicated technical support; Unrestricted access to newsgroups; Incoming bandwidth - KB288KB - KB8128KB ** Outgoing bandwidth - 64KB - 832KB**; 50:1 Contention ratio.
Pricing (inc. VAT)	Set up fee of £58.75. Subscription fee of £29.99 per month.	Set up fee of £58.75. Subscription fee of £34.99 per month.	There is no set up fee for this service. Subscription fee of either annually in advance at a rate of £16.99 per month or quarterly in advance at a rate of £17.99 per month.

 

Other matters:

ADSL 512, ADSL 1MB, ADSL 2MB and ADSL 2MB Offpeak service each require one micro filter per telephone socket, available from us at £10 + VAT. It is your responsibility to both supply and support your modem or router. **Incoming and outgoing bandwidth speeds may reduce by peak time usage & exchange distance. Broadband ADSL is currently not available in all areas throughout the UK. To check if an exchange near you is ADSL enabled please use the ADSL availability checker on our web site.

All Claranet DSL products now have a specific download limit (with the exception of Offpeak products). If a download limit was not originally allocated to you the download limit will be that of the highest priced Claranet DSL product currently available for your monthly rental. Should you exceed your monthly download limit you will be unable to carry out further downloads until the next month. Additional bandwidth is not available to purchase for these products.

Termination:

If you terminate your product for any reason you will be liable to a £50 termination fee. This fee will not apply if the service is migrated away to another service provider using a MAC key.  The service provider in question should be able to confirm whether or not they can accept migrations via this process.

More information regarding the MAC migration process can be found at www.ofcom.org.uk

ClaraCall, ClaraPlus, Light User, Premium Service, Standard Service

The following services have been withdrawn and are no longer available to new customers.

	ClaraCall	ClaraPlus	Light User	Premium Service	Standard Service
Service Description	Unlimited Internet access	Unlimited Internet access on a local rate number. ClaraPlus Service does not include a POP3 mailbox or web space.	5 hours of Internet access per month on a local rate number (for services commenced on or before 1 March 1998) or 3 hours of Internet access per month on a local rate number if service commenced after 1 March 1998	Unlimited Internet access on a local rate dialup number. Includes 50MB of web space and one POP3 email address	Unlimited Internet access on a local rate dialup number. Includes 25MB of web space and one POP3 email address.
Pricing (inc. VAT)	A fixed monthly rate of £8.99, or £99.00 per year, payable in advance *	A fixed monthly rate of £5.00.	A fixed monthly rate of £4.69. Additional hours at an hourly rate of £1.73 (to be charged per minute or part thereof).	A fixed monthly rate of £11.63 or £116.33 per year payable in advance.	A fixed monthly rate of £8.99.

 

* Usage charges prepaid as follows: Your credit or debit card will be debited with prepayments of £20 when a ClaraCall account is opened or the balance remaining falls below £5. Usage charges under the ClaraCall service will be debited from your prepaid account as usage occurs. No refunds will be given on the first £20 charge to your credit or debit card. Usage charges are treated separately to subscription charges.

Other matters:

Usage charges will be calculated on a per call basis. Daytime calls from Monday to Friday between 06:00 and 18:00 UK time will be charged at 2.74 Pence per minute (inc. VAT). Off-peak weekday calls from Monday to Friday between 00:01 and 5:59 and between 18:00 and Midnight will be charged at 0.88 Pence per minute (inc. VAT).

Weekend calls all day Saturday and Sunday are charged at 0.50 Pence per minute (inc. VAT). Public and Bank holidays are treated as normal days. There will also be a 4.0 (inc. VAT) Pence minimum charge per call. The charge per call will be rounded up to the next tenth of a penny.