Email FAQ

Clara Webmail is a useful value-added service which is available to be used in situations when you may be away from your regular computer, with no access to your email client.

The following guide details some of the functionality available within this online interface.

To get to webmail directly from your web browser's address bar, the URL is:

You will be presented with a login prompt, which will look like image below. To begin viewing mail held for you in your mailbox on our server you will need to enter your email address and password.

Log on screen_1.jpg

If it is the first time you have used our Webmail Service then when you login the window that appears will look similar to the below illustration


It is for the most part straight-forward so you may not really need to read too much more here, however it would be an idea to consider a couple of options you can adjust to aid your experience.

You will see an image across the top menu which has a spanner icon and leads you to Options.

Options, if you click on that icon you will be greeted with an array of preferences you can change, as the name suggests, this is optional... As a rule, of thumb if you are not confident of the affect of any setting you are thinking of changing please click on the circular blue icon with a '?' mark in the top right corner of the screen to view the Help file.


We'd suggest leaving the majority of settings as is, at least until you've used Webmail for a while...

However if you click on:
Index Order
This section gives you control over the message list. You can choose how much information you want in the message list and in what order it should be displayed. Add 'size' which will then display the size of each message in the list of your emails, this can be very useful if you are having trouble downloading large messages, or you need to understand where your quota is being used up.

Back on the main options panel another useful thing to alter is the amount of messages displayed in the message list per page. So if you choose:
Display Preferences under the heading called "Mailbox Display Options" the first option named Number of Messages per Page: by default is set to 15. Try setting it to 50 to make it less cumbersome to view email when you have a fair amount in your inbox on our server, you could of course set it to the exact number of messages waiting for you or to 5000 if you wanted too but this may take a long time to display.


Message Filtering.

On the left hand pane of the Webmail window, underneath the folder list you will see Message Filtering

This is useful if you want to for example redirect mail with a given phrase in a subject or discard all email from a particular email address, or perhaps you are having too much spam coming into your mailbox and want to try and reduce it.

To begin adding rules, or to explore what filtration options are available to you, click on Add a new filter rule

Once you've done this you will be presented with a screen like the one below.

Message filtering_0.jpg

As the above illustration shows, there are many Header values you can choose from.
Predicate is a field that offers three options, namely:

  • Contains
  • Is
  • Matches Wildcard

Pattern is an empty field where you can enter an appropriate value, depending on what you are trying to filter against*.

Action four possibilities here:

  • Deliver
  • Throw away
  • Forward
  • Forward and Deliver

Forward address Means you can forward a message to an alternative email address.

**A word of caution with regards to the pattern field, any string you enter needs to be thought through, for example if your intended rule were to be to discard all emails from a female called Lara, and you set it up as:
Header From Contains lara Action Throw away, and you happen to have friends that use email addresses, you would not get any emails from them because the filter would trigger on clara

Below are just a few examples of generic spam reducing filters you can apply:

X-RBL-Warning. There are many Relay Blacklists vendors on the internet, some are better than others in terms of the way they operate and conduct themselves, for that reason we have selected a few RBL vendors that we believe blacklist against spam originators in a sensible manner, and so we use only those blacklist(s) to flag any mail that comes through our inbound mail platform if they score a positive match on the blacklist(s). If you want to rid yourself of spam defined based on RBL reputation you can ban mail from senders who are flagged up on Relay Blacklists by setting up a rule as follows:

Header X-RBL-Warning
Predicate Contains
Pattern In this field enter a full stop: .
Action Throw Away.
Then press 'Add New Instruction' button.

Message filtering 2_0.jpg

X-Sender-Verification-Failed This rule can be applied to prevent the acceptance of mail from any sender who's email address doesn't exist. Our servers do a verification test against the sender domain's primary MX, the test fails if the server specifically says the sending email address does not exist.

To add it you would create the rule in a very similar fashion to the one depicted in the above picture, you'd do so as:
Header X-Sender-Verification-Failed
Predicate Contains
Pattern In this field enter a full stop: .
Action Throw Away.
Then press 'Add New Instruction' button.

The X-Spam-Level header is a fairly new addition, if you wish you can make a filter based on this header and then take the appropriate action. Below is an example of this. You can choose whatever action you prefer though:

If the X-Spam-Level header contains '+++++' then Throw away. Have a look at the illustration and further detail below:

Message filtering 3_0.jpg

Header X-Spam-Level
Predicate Contains
Pattern In this field enter for example 5 pluses. +++++
Action Throw Away.
Then press 'Add New Instruction' button.

This means if the header has a 5 '+' rating for the confidence of it being a spam mail then the rule will discard it. Anything less than 5 pluses in the pattern field will not be a match and the mail will be delivered normally.

You can of course create similar rules with only four pluses, or three, but of course these have a higher chance of being false positives AKA legitimate email.